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  TERMS AND CONDITIONS  
 

BRUNDALL ANGLING aim to:

  • Deliver your order next day wherever possible.

  • Advise you of delays at the earliest opportunity.

  • Only offer products we physically hold in stock to ensure fast delivery.

  • Offer a 7 day ‘No quibble’ refund policy on order goods.

  • Not charge for any item until day of dispatch.

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    Brundall Angling maintains an everyday savings pricing policy. We watch other retailers closely and maintain competitive pricing. The internet being the beast it is means that any Tom, Dick’s or Tony’s can set up a website in their back room and charge bargain basement prices. Often they will have no stock on hand, no returns policy, questionable security, no guarantees and of course poor customer service. Brundall Angling strives to be open and honest, so we will never inflate our prices to set up an artificial 'sale' (a common - and illegal - retail practice).

    It is inevitable in an open market like the internet that there will be some individuals selling some items cheaper than we do, and some selling them for more than we do, just as in the high street. We take great pride in offering a fast, efficient, friendly and secure shopping experience, with great products at fair prices. We encourage our customers to shop around, but are very pleased to welcome them back again and again.

    VAT - Please note that as we're based in the UK, our site shows all prices inclusive of VAT. Registered website customers from countries where VAT is not applicable will not be charged VAT at the time of their order unless the order is being sent to a UK or EU address.

    Our returns policy is simple! Our Total Satisfaction "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you've had a change of heart (which is fair enough) you must return it to us unused and in its original condition within 7 days for a prompt replacement, exchange or refund.

    How to use the Site

    Making A Purchase
    To make a purchase just browse around our site, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to process your order.

    We accept online card payment by Switch, Maestro, Solo, MasterCard and Visa. All transactions are 100% safe due to our inbuilt 128-bit encryption, provided by Thwaite and our server is available 24hrs a day.

    We will not charge for any item until the day of despatch
    unless order is a pre-order special offer clearly stated on product information page.

    Shipping And Handling

    At Brundall Angling we aim to send your goods on the day of order for next day delivery. Should this not be possible we will endeavour to contact you as soon as possible.

    Packaging and Delivery within mainland UK will normally be within 2 to 7 working days (maximum of 28 days) from receipt of order. Where delivery cannot be made within the target time, you will be contacted and made aware of any delays. Any orders outside the Mainland UK, we will contact you with a shipping price before any transactions are made.

    The Free Delivery Offer
    Any offers of free delivery are for Mainland UK only, if ordering from outside the UK Mainland we will email you the cost of postage, note we do not despatch your goods or charge any monies until agreement has been received from you regarding the postage costs, so complete confidence when purchasing is assured!!!

    Other Payment Methods

    Personal cheque Order online and choose the cheque option, the simply send the cheque with the Internet order number complete with your home address for verification to:

    Mail Order,
    BRUNDALL ANGLING CENTRE
    Riverside Estate Road
    Brundall, Norwich
    Norfolk, NR13 5PS

    TOTAL SATISFACTION MONEY BACK GUARANTEE

    If you decide that you do not require the product when delivered, you may return it to us for a refund, no reason has to be given, but you must have a returns number. The only conditions for return of goods for this service are as follows:

  • Goods must be unused and still in their original packaging.

  • Never write on, or attach labels on the goods packaging or box (The outside packing is fine).

  • Use our collection service (£14.50 charge is made for this service) or your own method, we can not accept responsibility for parcels that go missing if you use a third party carrier (always use an insured, signed for method of postage).

  • Handling charge, a handling charge of £6.50 will be made for all goods returned under the 7 day cooling off period (order cancellation and only applies when you have received your goods, we do not make a charge if your order has not been despatched) this will be deducted from the returned monies.

  • Free delivery offers are to Mainland UK only, for orders outside this area please order as normal and we will contact you to update you on delivery costs, we will never take payment until we have confirmation of agreement of new postage rates.

    •

    All returns must be received by 7 working days from the date of delivery.
    All refunds will be made before 30 days of receiving the return goods, this will include all P&P monies taken at the time of ordering your goods.

    Obtain a returns number before sending goods back, use this link returns@brundallangling.com stating your name, address and order number and the last four digits of the card used (never give out the full number as emails do not go through our secure server).

    Failure to return the goods using the above conditions could result in the failure to receive a full refund or partial refund, our decision in these matters is always fair and final.

    Sale item goods and special offer prices are subject to availability, if Brundall Angling runs out of stock before your order is processed with reserve the right to cancel the order or to offer the goods at the regular price.  Orders placed on our system are not deemed as excepted until processed.

    Full Return Policy Details

    How do I return an item? Simply call us on 1603 715289, and one of our customer support team will issue you with a Returns Authorisation Code that will enable us to process your return quickly and efficiently. You must obtain a Returns Authorisation Code before sending anything back to us or we will not be able to process your return. To give you a few pointers on how we manage our returns, here are some simple and easy to follow guidelines:

    Faulty or defective items: If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us or arrange collection. You are responsible for any other service provided to you in connection with your purchase, e.g. Saturday delivery. The item(s) must be returned within 7 days of Delivery.

    Change of heart: Goods returned to us because of a change of heart must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, e.g. upgraded delivery charge. The item(s) must be returned within 7 days of Delivery. When first trying out your new product, please do so somewhere clean and safe - we can't replace muddy, scratched, torn or grass-stained stuff.

    Perishable goods: We are unable to accept returns of perishable goods. Bait being the prime example.

    Returning a gift: We are happy to exchange faulty or defective products that have been sent as a gift. If you are returning an item but would like to exchange it for something else and you're not sure what, we are happy to issue a gift voucher for the value of the item you are returning. If a refund is required however, please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.

    Items lost in transit: We cannot be held responsible for packages lost in transit whilst being returned to us: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.

    Refunds, replacement and exchanges: Refunds For items that are defective or faulty and sent back to Brundall Angling within 7 days or the result of a Change of Heart and sent back to Brundall Angling within 7 days, a refund, replacement or exchange will be processed within 7 working days of receipt of the returned item(s) by us. A refund will be made in the same form of payment that was used to make the initial purchase. Please note that item(s) that are returned to us that are not due to our error will have the return shipping costs deducted from the refund. As we offer Free delivery based on a sale Brundall Angling will deduct a charge of £8.00 as a result of ‘change of heart’ returns which were sent ‘free delivery’.

    Refunds on items with staggered or combo pricing

    Brundall Angling offer certain items eg: higher prices rods & reels with a single price and 2 or more price. Should you buy 2 or more of an item, receive a discounted price then opt to return one your refund will be adjusted. This will result in you paying the single quantity price for the product kept and the remaining balance being refunded.

    Please note, in all instances Brundall Angling shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.
     

    Overseas Orders

    We do except orders from outside the UK, but due to rising trends of credit card fraud and the banks somewhat lack of support in tackling this problem we reserve the right to request further proof of ID, cheque payment or bank transfer or to refuse the order altogether.

    Orders for delivery outside of Mainland UK will be subject to additional charges. Call or email to get a confirm quotation.

    Credit Card Security
    All credit card numbers are encrypted when the order is placed using 128-bit encryption, the most secure format on the internet they are only decrypted after they reach our computer. They are not held in clear text on any web site.

    Guarantee & Your Right To Cancel
    Goods offered for sale in the brundallangling.com website are new as supplied by the manufacturer and carrying the manufacturer's warranty.

    You may cancel any order before it is shipped and within 7 days of receiving it. However you must pay the shipping costs for it to be returned to us. Your money will be refunded in no more than 30 days excluding the postage amount and you must contact us for a returns number prior to returning you goods.

    Privacy Policy
    Brundall Angling guarantee not to pass on your details to any other company under any circumstances. We value your custom and will keep your personal details private. Any information you give when ordering or by e-mail will only be kept by us offline to help us with the order or enquiry, the information collected is that given at the time of ordering or e-mail. We collect the information ourselves and under no circumstances will it be given to any third parties. We will not contact you unless it is with regards to an order or if requested to do so. All credit/debit card information is destroyed after 30 days. We need this time to make sure there are no problems with transactions or if you exercise your right to return your goods. For any enquiries with regards to our privacy policy please contact us by telephone +44 (0) 1603 715289 or by email - privacy@brundallangling.com
    Your statutory rights are not affected by any of the above and we reserve the right to make amendments to these terms and conditions without notice but will publish any changes here once they are made.

    Complaints Procedure

    Brundall Angling takes its relationships with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. Email sales@brundallangling.com if your need help with an order made or delivered. We aim to reply to emails within one working day of receipt, whether they're enquiries or, heaven forbid, complaints. If email is too impersonal, we encourage you to phone us on +44 (0) 1603 715289, where our customer support team will gladly be of assistance. All your feedback is appreciated, although we prefer good news!

    Brundall Angling are completely dedicated to your total satisfaction. We guarantee to provide you with top quality products at competitive prices and a first class delivery service, please note any terms and conditions laid down here are in addition to your statutory rights held in the UK and do not limit these rights in any form.

    All Products are brand new as supplied from our manufacturers, unless stated in the description.
    We will always acknowledge your order. If we can't deliver within our agreed timescales, we will always notify you immediately. We will always keep you informed of the status of your order if there is a delay for any reason. Our timescale for delivery in the UK is 30 days at most.

    We have a tackle shop, which is where all our business is conducted. We can be contacted at:

    BRUNDALL ANGLING CENTRE
    Riverside Estate Road
    Brundall, Norwich
    Norfolk, NR13 5PS

    Customer service line TEL: +44 (0) 1603 715289

    If you have any suggestions or comments please email us at sales@brundallangling.com

    Errors & Omissions Excepted

    Brundall Angling reserves the right not to send goods priced incorrectly online. As we develop our website there may be occasions where prices are inaccurate. Our aim of course is to ensure pricing is correct, if you have a query please contact us before ordering. In the event of an order being placed with incorrect prices we will contact to advise.